BAD COMMUNICATION

This is the first time that i have experienced such bad service planning communication from a financial company like getbucks. I borrowed money from them and emailed them requesting the final payment and nobody answered me. I went into my account and look up the final amount which I paid in R4083. Now suddenly I received demands from an attorney that I owe them money. I'm on debt review and take all my money in December to pay them in full and now this, and not even enjoy a holiday which I could with that money but I prefer paying them back. Where was the people when I emailed them about the final settlement, perhaps I could paid what they requested but because nobody answer me I paid what was outstanding on my statement. Please people they are not a bad company but make sure you get communication from them, because I pay a big price from borrowing from them, the money they still requested from me a month later will come to the point that I will pay double and more of the amount borrowed. Please be aware and awake when applying for money.