Authorised refund request

What kind of company are you that DEDUCT money from people that OWE nothing to you with regards to loans!! IT HAS COME TO MY ATTENTION WHILE CHECKING MY STATEMENT THAT A PAYMENT WAS MADE TO YOU VIA MY BANK ACCOUNT ON THE 27 February 2019 an amount of R1088.00 AND ON THE 01 March 2019 an amount of R1500.00 WAS DEDUCTED FROM MY ACCOUNT. I KINDLY REQUEST THAT THE MONEY BE REVERSED BACK TO MY BANK ACCOUNT AS I HAVE NO LOAN OR ANY RELATION OF MONEY MATTERS THAT I OWE TO YOU!!IT WAS NOT Authorised By Me the ACCOUNT holder and will not deal with loosing money for a transaction I did not perform