Approved the 8th and still waiting with my head in my hands?

My dad passed away on the 05.07.2021, and I called on the 08.07.2021 as we had a shortfall for his funeral and also I was approved on the same morning, Debicheck done same time. I was told that the funds would be in my account before the weekend, which gave me comfort in knowing that my dad would be laid to rest with no outstanding debt. Every single day I have been enquiring on when the funds would be paid, as I am owing the undertakers. I can't make excuses anymore, you guys had this issue in the past but it seems it's gotten worse since then. Why not be open with your customers and let them know before approving that this is the issue, so that we have the option of going somewhere more reputable? It's more than a week later and still nothing.. I now hold my head in my hands not know where to turn anymore ?