Approved loans not being paid out

I app**** for a loan last week, which despite numerous attempts to follow up via the call centre, timed out. I app**** again this week which was approved by immediately told that they will not be paying out with no indication as to when they will pay it out. It must contravene some law to approve loans that as a company you cannot pay out. How do I go about letting people know that this is the way Getbucks is conducting business. Every interaction with them is marred with ineptitude, unapologetically so. As a consumer, this is simply unacceptable.