Approval SMS - Money into my Bank Account

i am very disappointed in the way that GetBucks handle their business, i have app**** for an emergency Loan on the 7th Jan 2020, and i got an approval the same day, to which according to their website when you have received approval sms you should be getting money in between 30min to an Hour. to date i haven't received the money into my account and when i use their chat facilities to chat to the lady named Malebo who basically said that finance department did not process payment and they only start to work around 9am. to my understanding these guys dont know the Urgency around the money when i request an emergency loan i expect to get the money the same day but with GetBucks they still think they are running funeral policy on which you have to wait for 3 months to get your money. i would not recommend this to anyone whilst there are lots of short term loan out there like Wonga which deliver much desired service compare to this one. i am trully dissapointed