Appalling and Unprofessional Service

<p style="color: #555555;">I was retrenched months ago and called in to find out the process. I have sent multiple emails without a feedback response. I have called multiple times and was told my documents was received and I would get a call back the next day. A week later I called back with no contact made with me...requested a manager Sylvester call back when I was being sent from pillar to post. Now almost another week later no one has made contact and installments was deducted after submission. Absolutely no emphathy shown,no contact made about the process or refunds ,no replies to emails but yet my dashboard has been updated allowing me a smaller loan. That is clearly the only thing Getbucks cares about...making more money instead of assisting a long term customer with a high trust rating.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Disgusted...if this continues I will make contact with the ombudsman as this is unacceptable. </p>