TS
Taghmiedah S

1 reviews | Active since Mar 2018

10 Dec 2019, 15:05

Agents dont know what they talking about

So i was under debt review and was clear like year but your system still show me under review and agent dont know what they talking about. i have mail all my docs to *** already.

this what agents is saying and you can pull my chat history can you please advise why my account is still suspended ID*** Customer Service We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. Welmar joined the chat Welmar Welcome to GetBucks! Thanks for your query, let me quickly investigate. Just hold a while. You — Please update your info ok you there Welmar you are under debt counselling we are not unsuspendng the account Is there anything else I can assist you with? Since I have not heard from you for several minutes, I am going to assume you have everything you need. Please do not hesitate to click on a chat button again if you need any further assistance. Welmar left the chat Rate this chat You — Please update your info hi there Id *** Welmar joined the chat You — Please update your info me again Welmar you are under debt counselling we are not unsuspendng the account You — Please update your info i am not under debt counselling Malebo Kindly forward us latest three months bank statement, latest payslip and ID copy to *** with your ID number only on the subject line. And please check with us after 45 minutes if we received the documentations. that was requested and sent it and was told that the suspention will be remove by Malebo So please check my chat history from yesterday Welmar we apologise we cannot assist You — Please update your info what you mean cant assist did you go check my history chat Welmar iam not sure why you were advised we can still assist but if you are under debt review we cannot assist -my apologies You — Please update your info like i send i am not i sent all doc that was requested from you guys I am not under debt review

this i get from Welmar.

you contact my husband on *** adnan stemmet ID ***

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply10 Dec 2019, 15:08
Official
Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply10 Dec 2019, 15:41
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

Kind Regards

The GetBucks Team
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply10 Dec 2019, 16:02
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team
TS
Taghmiedah S's update11 Dec 2019, 09:26
Reviewer Update
thanks again for helping me out so quickly, only if all agents can do what you did go the extra mile you will never have client on hello peter.
thanks again
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply11 Dec 2019, 09:32
Official
Thank you very much for taking the time to send us this fantastic feedback!

It is wonderful to hear that you are so satisfied with our service, and will be telling others about us!

Have a wonderful day.

The GetBucks Team

TS
Taghmiedah S's update13 Dec 2019, 08:45
Reviewer Update
Loan approved, still no funds!


Once again Get bucks has issues with their payments I don't understand why they advertise same day payout when they have existing issues and they take 3 businesses days to pay out I am expecting this to be paid out by tomorrow for the latest!

Pathetic service once again , app**** for a loan on tuesday the 10th dec . it took a 3 of back and forth before i was approved on Tuesday the 10th december 2019 . knowing the poor track record of getbucks i asked the lady Agnes how bad is their backlog , i shud get my payout in no longer then 2 days . its now 3 days later and according to all the consultants they are doing manual payouts.

If need you can speak to my husband Adnan Stemmet on *** ID ***