LM
Lindiwe M

1 reviews | Active since Mar 2018

20 Apr 2022, 09:02

Account paid up funds not allocated

I had a loan with smart advance. I received a link to pay uo the amount in arrears from Nudebt and I decided to pay the full outstanding balance of R6137 in 29 Marvh 2022. Ig has been a struggle to get the money allocated to my account. I have contacted Nudebt and Smart advanced personally and still no assistance.

Nudebt confirmed thag they sent the payment schedules to smart advance on I April 2022 however there's still a balance of R6137.40 on my account which I have paid already.

Please assist urgently and ensure the money I paid in reflects on my account or refund me since I paid money and nothing is being updated.

0
Replies (4)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply20 Apr 2022, 09:09
Official
 Thank you for getting in touch with us regarding your concern. 

We are looking into your case and will be in touch with you shortly. 

Kind Regards 

The Smartadvance Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply20 Apr 2022, 11:30
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The Smartadvance Team 

LM
Lindiwe M's update20 Apr 2022, 11:30
Reviewer Update
Thank you very much to Tebogo and Johanna.

I can finally breathe a sigh of relief as the payment has been allocated on my account now and I have received the paid up letter.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply20 Apr 2022, 11:48
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The Smartadvance Team