FM
Florence M

1 reviews | Active since Dec 2013

17 May 2016, 08:09

account not closed up

<p>i took a loan with getbucks an i settled the loan before another installment date arrived,meaning i settled earlier ,but when i check my credit report ,it shows that the account is not cloded and it has not been updated in march and april with the credit berue ,while the accounts was long paid,i called their office so they can sort this out ,an i was told it takes 21 days to be upted,even thou 21 days had already passed ,i was told an isctruition is sent t the manager so records are updated with itc,an it will be sorted,i checked again only to my suprise that the accounts are still not yet updated when i check my credit report again,an i called an i was told the very same story that a requested is being sent to the manager ,the account was settled more than 21 days and more than 2 months,but still not closed,i dont if getbucks is aware that this affect my credit reating and scores,please fix this as i am tired im calling in for the same thing .</p>

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Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply17 May 2016, 08:12
Official
Thank you for getting in touch with us regarding your concern. We are looking into your case, and will be in touch with you shortly Kind Regards The GetBucks Team
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply17 May 2016, 08:41
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved. We apologise for any frustration this has caused you. Kind Regards The GetBucks Team
FM
Florence M's update25 May 2016, 11:47
Reviewer Update
i checked my report today and the accounts where updated,even thou it took longer than it was supposed to .