Account handed over after payments have been made

I am really dissapointed to again receive an sms today that my account has been handed over. This simply shows that there is no communication within Getbucks. An agent by the name of Sylvester assisted me last month, with restructuring my accounts and withdrawing my file from the attorneys. Take note that Getbucks FAILED to take 2 consecutive debit orders - which i wanted to pay back however NO ONE there could assist me with my account nor could they inform me why the debit orders were not taken. I want someone to call me and tell me what is going on, as my debit order did go off at the end of September and I received an SMS from Getbucks on the 20/09/2015 informing me they will debit R1171.57. My number is ***