ACCOUNT BLACKLISTED FALSELY

My account was suspended, upon querying it was stated that there was debit disputes. A 4 month contract was taken and the whole amount was taken in 1 month. How does that work? the account is suspended because they cannot stick to the 4 month contract as I agreed upon, but yet still debit my account with the monthly installment and the whole installment? Is this person qualified to work in your accounts department? Upon many apologies, it was rectified to account blacklisted??? Seriously do you have a preschooler working in the company. how can an account be blacklisted when payments have been debited off my account every month??? My credit record has now been labelled blacklisted because some person just does not know what they are doing. I want this matter resolved asap and not within 2 - 3 days, its simply GETBUCKS ERROR, SO FIX IT!!!