Nexlink ignoring their customers

After being with Nexlink for only 2 months their network went offline and after about 2 weeks of being completely offline I decided to take the cancel option which they offered me. After canceling I was informed that I would get a refund for the time period I was offline. They made arrangements with me to come and collect the router and satellite which they did. After the collected it had been 7 weeks no refund no communication straight forward ignoring me. They are absolutely useless and do not care about their customers.