Shocking Service

I am writing to you today to share a bad experience I had at News Café Midrand on 23 December 2017while I was out entertaining myself. Instead I got more than I bargained for. Sadly most franchises do not realize that the most important product being sold is the interaction between employees and customers and not the actual finished product. Eg: Good service can save a bad meal, but a good meal cannot be saved by bad service. It is appalling to witness employees of such a respected chain to behave in this manner. Please note a franchise proudly held by Fournews. I am still both shocked and disappointed to have been treated in this way. Most employees there feel they are doing customers a favour by being there. I trust this not the way that News Café does business. Kindly prevent an incident like this one from happening again. Sincerely Socialite