IM
Itumeleng M
1 reviews | Active since Mar 2023
02 Mar 2023, 13:25
Poor Service and Refuse to pay refund
New Dawn Properties is a ****!!! of note.
I had a mandate with them for one of my properties and after cancelling the mandate after a year and serving my notice due to poor service of my tenant they havent responded to my emails or calls for the transfer of the tenants deposit. This is a HUGE inconvenience because should the tenant move out, I would have to refund her from my personal account. Lucas and Mimi are very unprofessional and I will be taking legal action against the company. ****!!
Helpful (0)
Replies (3)0
Replies (3)
New Dawn Property Group's replyOfficial
02 Mar 2023, 14:43 Hi Itumeleng,
We take note of your review and wish to remind you of the calls, and WhatsApp messages our office reps have had with you regarding the matter which you have raised. never has the tenant complained of poor service nor have you ever done so until you requested the tenant's deposit be refunded to you without doing an exit inspection.
Please take note of the below extract from the Rental Housing Act no 50 of 1999 which we hope will better assist you to understand that, you do not defame an entity merely because they do not honour your ******** request to be refunded the tenant's deposit and interest earned without following due course. See below;
'At the expiration of the lease the landlord and tenant must arrange a joint inspection of the dwelling at a mutually convenient time to take place within a period of three days prior to such expiration with a view to ascertaining if there was any damage caused to the dwelling during the tenant’s occupation thereof '
' should no amounts be due and owing to the landlord in terms of the lease, the deposit, together with the accrued interest in respect thereof. must be refunded by the landlord to the tenant, without any deduction or set-off. within seven days of expiration of the lease;'
SHOULD THE TENANT FORMALLY INSTRUCTS US TO REFUND THE DEPOSIT TO YOU, THEN WE SHALL DO SO.
You trusted our entity and representatives with your property and rental income without having raised any issues at any point and we have always honoured the terms which you negotiated with us up until you requested the tenant's deposit and interest to which we could not honour that request without due diligence and sadly, you opted to this and we thank you.
We are and shall always remain an accredited and reputable institution that works as per the boundaries and laws of the Republic of South Africa under our regulatory body the PPRA.
We shall await your legal representatives to make contact with us as per your communication and hope they too shall enlighten you of the legalities and implications pertaining to a tenant's deposit refund, thank you.
We take note of your review and wish to remind you of the calls, and WhatsApp messages our office reps have had with you regarding the matter which you have raised. never has the tenant complained of poor service nor have you ever done so until you requested the tenant's deposit be refunded to you without doing an exit inspection.
Please take note of the below extract from the Rental Housing Act no 50 of 1999 which we hope will better assist you to understand that, you do not defame an entity merely because they do not honour your ******** request to be refunded the tenant's deposit and interest earned without following due course. See below;
'At the expiration of the lease the landlord and tenant must arrange a joint inspection of the dwelling at a mutually convenient time to take place within a period of three days prior to such expiration with a view to ascertaining if there was any damage caused to the dwelling during the tenant’s occupation thereof '
' should no amounts be due and owing to the landlord in terms of the lease, the deposit, together with the accrued interest in respect thereof. must be refunded by the landlord to the tenant, without any deduction or set-off. within seven days of expiration of the lease;'
SHOULD THE TENANT FORMALLY INSTRUCTS US TO REFUND THE DEPOSIT TO YOU, THEN WE SHALL DO SO.
You trusted our entity and representatives with your property and rental income without having raised any issues at any point and we have always honoured the terms which you negotiated with us up until you requested the tenant's deposit and interest to which we could not honour that request without due diligence and sadly, you opted to this and we thank you.
We are and shall always remain an accredited and reputable institution that works as per the boundaries and laws of the Republic of South Africa under our regulatory body the PPRA.
We shall await your legal representatives to make contact with us as per your communication and hope they too shall enlighten you of the legalities and implications pertaining to a tenant's deposit refund, thank you.
New Dawn Property Group's reply02 Mar 2023, 14:43
Official
Hi Itumeleng,
We take note of your review and wish to remind you of the calls, and WhatsApp messages our office reps have had with you regarding the matter which you have raised. never has the tenant complained of poor service nor have you ever done so until you requested the tenant's deposit be refunded to you without doing an exit inspection.
Please take note of the below extract from the Rental Housing Act no 50 of 1999 which we hope will better assist you to understand that, you do not defame an entity merely because they do not honour your ******** request to be refunded the tenant's deposit and interest earned without following due course. See below;
'At the expiration of the lease the landlord and tenant must arrange a joint inspection of the dwelling at a mutually convenient time to take place within a period of three days prior to such expiration with a view to ascertaining if there was any damage caused to the dwelling during the tenant’s occupation thereof '
' should no amounts be due and owing to the landlord in terms of the lease, the deposit, together with the accrued interest in respect thereof. must be refunded by the landlord to the tenant, without any deduction or set-off. within seven days of expiration of the lease;'
SHOULD THE TENANT FORMALLY INSTRUCTS US TO REFUND THE DEPOSIT TO YOU, THEN WE SHALL DO SO.
You trusted our entity and representatives with your property and rental income without having raised any issues at any point and we have always honoured the terms which you negotiated with us up until you requested the tenant's deposit and interest to which we could not honour that request without due diligence and sadly, you opted to this and we thank you.
We are and shall always remain an accredited and reputable institution that works as per the boundaries and laws of the Republic of South Africa under our regulatory body the PPRA.
We shall await your legal representatives to make contact with us as per your communication and hope they too shall enlighten you of the legalities and implications pertaining to a tenant's deposit refund, thank you.
We take note of your review and wish to remind you of the calls, and WhatsApp messages our office reps have had with you regarding the matter which you have raised. never has the tenant complained of poor service nor have you ever done so until you requested the tenant's deposit be refunded to you without doing an exit inspection.
Please take note of the below extract from the Rental Housing Act no 50 of 1999 which we hope will better assist you to understand that, you do not defame an entity merely because they do not honour your ******** request to be refunded the tenant's deposit and interest earned without following due course. See below;
'At the expiration of the lease the landlord and tenant must arrange a joint inspection of the dwelling at a mutually convenient time to take place within a period of three days prior to such expiration with a view to ascertaining if there was any damage caused to the dwelling during the tenant’s occupation thereof '
' should no amounts be due and owing to the landlord in terms of the lease, the deposit, together with the accrued interest in respect thereof. must be refunded by the landlord to the tenant, without any deduction or set-off. within seven days of expiration of the lease;'
SHOULD THE TENANT FORMALLY INSTRUCTS US TO REFUND THE DEPOSIT TO YOU, THEN WE SHALL DO SO.
You trusted our entity and representatives with your property and rental income without having raised any issues at any point and we have always honoured the terms which you negotiated with us up until you requested the tenant's deposit and interest to which we could not honour that request without due diligence and sadly, you opted to this and we thank you.
We are and shall always remain an accredited and reputable institution that works as per the boundaries and laws of the Republic of South Africa under our regulatory body the PPRA.
We shall await your legal representatives to make contact with us as per your communication and hope they too shall enlighten you of the legalities and implications pertaining to a tenant's deposit refund, thank you.
IM
Itumeleng M's updateReviewer Update
02 Mar 2023, 15:35To whom it may concern,
I believe and have evidence of multiple occasions where I have asked the representative assigned to my property to manage my tenants maintenance and issues on my behalf as I work and am not always able to do so in person. This is why I signed a mandate in the first place. I will mention a few:
1. I asked the representative to manage the process of getting the tenants geyser repair in order because it had burst and needed immediate attention. He helped me get contact info of handy men to assist but kept quiet after that, so the tenant had to deal with me directly. I then had to manage the repair process myself.
2. I made an arrangement with the tenant for the exit inspection (For all three of us) after which she had to reschedule it to be done during the middle of the week to a time she would be available. Sadly during that time I would be at work and kindly asked the representative to honor the tenants rescheduled time as the month was nearing an end. Till this day that inspection hasn't been done and I don't know why. Also, an alternative date has not been communicated despite my request.
3. I have also expressed my dissatisfaction with the date in which the net rental income gets paid into my account, I communicated that I have other people to pay by the first so if the tenant pays on the 25th (Which I have personally asked her to do), can this be sent to me prior? This was happily agreed upon but I later got referred to the laws of a contract I signed when I reminded the person that pays of this.
Due Diligence was not failed on my part; I have honored the notice and request of exit inspection but the onus lies on the Group to see the termination of mandate to completion. We have agreed on multiple occasions that the tenants deposit would be sent to me, even she confirmed this to be the case (You are more than welcome to contact her and verify this). I sent emails, made phone calls, but this part of our agreement is STUCK! This response could have been communicated in my email via a simple reply, but because I'm being ignored very little power is available to me.
I am fami**** with laws of the tribunal because unfortunately this wont be my first or second lodge of complaint against rental agencies. So, yes. I will definitely continue should you refuse.
Regards
I believe and have evidence of multiple occasions where I have asked the representative assigned to my property to manage my tenants maintenance and issues on my behalf as I work and am not always able to do so in person. This is why I signed a mandate in the first place. I will mention a few:
1. I asked the representative to manage the process of getting the tenants geyser repair in order because it had burst and needed immediate attention. He helped me get contact info of handy men to assist but kept quiet after that, so the tenant had to deal with me directly. I then had to manage the repair process myself.
2. I made an arrangement with the tenant for the exit inspection (For all three of us) after which she had to reschedule it to be done during the middle of the week to a time she would be available. Sadly during that time I would be at work and kindly asked the representative to honor the tenants rescheduled time as the month was nearing an end. Till this day that inspection hasn't been done and I don't know why. Also, an alternative date has not been communicated despite my request.
3. I have also expressed my dissatisfaction with the date in which the net rental income gets paid into my account, I communicated that I have other people to pay by the first so if the tenant pays on the 25th (Which I have personally asked her to do), can this be sent to me prior? This was happily agreed upon but I later got referred to the laws of a contract I signed when I reminded the person that pays of this.
Due Diligence was not failed on my part; I have honored the notice and request of exit inspection but the onus lies on the Group to see the termination of mandate to completion. We have agreed on multiple occasions that the tenants deposit would be sent to me, even she confirmed this to be the case (You are more than welcome to contact her and verify this). I sent emails, made phone calls, but this part of our agreement is STUCK! This response could have been communicated in my email via a simple reply, but because I'm being ignored very little power is available to me.
I am fami**** with laws of the tribunal because unfortunately this wont be my first or second lodge of complaint against rental agencies. So, yes. I will definitely continue should you refuse.
Regards
IM
Itumeleng M's update02 Mar 2023, 15:35
Reviewer Update
To whom it may concern,
I believe and have evidence of multiple occasions where I have asked the representative assigned to my property to manage my tenants maintenance and issues on my behalf as I work and am not always able to do so in person. This is why I signed a mandate in the first place. I will mention a few:
1. I asked the representative to manage the process of getting the tenants geyser repair in order because it had burst and needed immediate attention. He helped me get contact info of handy men to assist but kept quiet after that, so the tenant had to deal with me directly. I then had to manage the repair process myself.
2. I made an arrangement with the tenant for the exit inspection (For all three of us) after which she had to reschedule it to be done during the middle of the week to a time she would be available. Sadly during that time I would be at work and kindly asked the representative to honor the tenants rescheduled time as the month was nearing an end. Till this day that inspection hasn't been done and I don't know why. Also, an alternative date has not been communicated despite my request.
3. I have also expressed my dissatisfaction with the date in which the net rental income gets paid into my account, I communicated that I have other people to pay by the first so if the tenant pays on the 25th (Which I have personally asked her to do), can this be sent to me prior? This was happily agreed upon but I later got referred to the laws of a contract I signed when I reminded the person that pays of this.
Due Diligence was not failed on my part; I have honored the notice and request of exit inspection but the onus lies on the Group to see the termination of mandate to completion. We have agreed on multiple occasions that the tenants deposit would be sent to me, even she confirmed this to be the case (You are more than welcome to contact her and verify this). I sent emails, made phone calls, but this part of our agreement is STUCK! This response could have been communicated in my email via a simple reply, but because I'm being ignored very little power is available to me.
I am fami**** with laws of the tribunal because unfortunately this wont be my first or second lodge of complaint against rental agencies. So, yes. I will definitely continue should you refuse.
Regards
I believe and have evidence of multiple occasions where I have asked the representative assigned to my property to manage my tenants maintenance and issues on my behalf as I work and am not always able to do so in person. This is why I signed a mandate in the first place. I will mention a few:
1. I asked the representative to manage the process of getting the tenants geyser repair in order because it had burst and needed immediate attention. He helped me get contact info of handy men to assist but kept quiet after that, so the tenant had to deal with me directly. I then had to manage the repair process myself.
2. I made an arrangement with the tenant for the exit inspection (For all three of us) after which she had to reschedule it to be done during the middle of the week to a time she would be available. Sadly during that time I would be at work and kindly asked the representative to honor the tenants rescheduled time as the month was nearing an end. Till this day that inspection hasn't been done and I don't know why. Also, an alternative date has not been communicated despite my request.
3. I have also expressed my dissatisfaction with the date in which the net rental income gets paid into my account, I communicated that I have other people to pay by the first so if the tenant pays on the 25th (Which I have personally asked her to do), can this be sent to me prior? This was happily agreed upon but I later got referred to the laws of a contract I signed when I reminded the person that pays of this.
Due Diligence was not failed on my part; I have honored the notice and request of exit inspection but the onus lies on the Group to see the termination of mandate to completion. We have agreed on multiple occasions that the tenants deposit would be sent to me, even she confirmed this to be the case (You are more than welcome to contact her and verify this). I sent emails, made phone calls, but this part of our agreement is STUCK! This response could have been communicated in my email via a simple reply, but because I'm being ignored very little power is available to me.
I am fami**** with laws of the tribunal because unfortunately this wont be my first or second lodge of complaint against rental agencies. So, yes. I will definitely continue should you refuse.
Regards
New Dawn Property Group's replyOfficial
03 Mar 2023, 10:50 Good day Itumeleng,
Your feedback is highly appreciated, and we thank you for getting back to us.
To better protect the general public's interest, we welcome the opportunity you have presented us so that they may know how to exercise their rights diligently and responsibly.
We further understand that miscommunication leads to misunderstandings among us human beings however, civilization affords us to reach a consensus smoothly without any ultimatums.
We contacted the tenant yesterday, requesting her to formally instruct our rental department and copy you to release her deposit with the accrued interest to you. Once we receive the correspondence on any working day, we shall honor her request and await you to send us Proof of Bank account to transfer the deposit.
We wish you all the best in your property investment journey and hope you comprehend the obligations of handling a tenant's deposit and interest accumulated as per the amended Rental Housing Act no 35 of 2014.
For any other queries or concerns, we are at your disposal to courteously expedite the resolution process because, for your raised dissatisfaction with our services, we learn to outperform ourselves.
Thank you.
Your feedback is highly appreciated, and we thank you for getting back to us.
To better protect the general public's interest, we welcome the opportunity you have presented us so that they may know how to exercise their rights diligently and responsibly.
We further understand that miscommunication leads to misunderstandings among us human beings however, civilization affords us to reach a consensus smoothly without any ultimatums.
We contacted the tenant yesterday, requesting her to formally instruct our rental department and copy you to release her deposit with the accrued interest to you. Once we receive the correspondence on any working day, we shall honor her request and await you to send us Proof of Bank account to transfer the deposit.
We wish you all the best in your property investment journey and hope you comprehend the obligations of handling a tenant's deposit and interest accumulated as per the amended Rental Housing Act no 35 of 2014.
For any other queries or concerns, we are at your disposal to courteously expedite the resolution process because, for your raised dissatisfaction with our services, we learn to outperform ourselves.
Thank you.
New Dawn Property Group's reply03 Mar 2023, 10:50
Official
Good day Itumeleng,
Your feedback is highly appreciated, and we thank you for getting back to us.
To better protect the general public's interest, we welcome the opportunity you have presented us so that they may know how to exercise their rights diligently and responsibly.
We further understand that miscommunication leads to misunderstandings among us human beings however, civilization affords us to reach a consensus smoothly without any ultimatums.
We contacted the tenant yesterday, requesting her to formally instruct our rental department and copy you to release her deposit with the accrued interest to you. Once we receive the correspondence on any working day, we shall honor her request and await you to send us Proof of Bank account to transfer the deposit.
We wish you all the best in your property investment journey and hope you comprehend the obligations of handling a tenant's deposit and interest accumulated as per the amended Rental Housing Act no 35 of 2014.
For any other queries or concerns, we are at your disposal to courteously expedite the resolution process because, for your raised dissatisfaction with our services, we learn to outperform ourselves.
Thank you.
Your feedback is highly appreciated, and we thank you for getting back to us.
To better protect the general public's interest, we welcome the opportunity you have presented us so that they may know how to exercise their rights diligently and responsibly.
We further understand that miscommunication leads to misunderstandings among us human beings however, civilization affords us to reach a consensus smoothly without any ultimatums.
We contacted the tenant yesterday, requesting her to formally instruct our rental department and copy you to release her deposit with the accrued interest to you. Once we receive the correspondence on any working day, we shall honor her request and await you to send us Proof of Bank account to transfer the deposit.
We wish you all the best in your property investment journey and hope you comprehend the obligations of handling a tenant's deposit and interest accumulated as per the amended Rental Housing Act no 35 of 2014.
For any other queries or concerns, we are at your disposal to courteously expedite the resolution process because, for your raised dissatisfaction with our services, we learn to outperform ourselves.
Thank you.