NPS Score
100
Recommended: Very Likely
Oct '25 - Sep '26
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How is Neurotel Communications rated on Hellopeter?
Hellopeter has tracked Neurotel Communications across 29 reviews. Neurotel Communications hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Neurotel Communications? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Aug 2026
Terrible Service Neurotel Fibre
W Neurotel Fibre – Unacceptable Handling of Prolonged Business Connectivity Failure I am extremely disappointed with Neurotel Fibre and, in particular, the complete lack of urgency and meaningful communication regarding an ongoing connectivity problem. Our business has been experiencing a fibre connectivity issue since 6 August 2026. Despite the matter being reported and followed up, as of 15 August 2026, the problem remains unresolved and we have still not received a satisfactory explanation, clear progress update, or confirmed timeframe for restoration. What is particularly concerning is the apparent disregard for the impact that an extended internet outage has on a business. This is not simply an inconvenience — reliable connectivity is essential to our day-to-day operations. We have repeatedly attempted to obtain assistance and feedback from Nabeel, but the response and progress to date have been extremely disappointing. After more than a week without a proper resolution, we believe Neurotel needs to urgently address: What is actually causing the connectivity failure? What action has been taken to resolve it? Why has the issue remained unresolved for this length of time? When exactly will the service be fully restored? What compensation or service credit will be offered for the prolonged interruption? A service provider should take a business customer's prolonged loss of connectivity seriously and communicate proactively throughout the process. Unfortunately, that has not been our experience with Neurotel. Neurotel, we expect this complaint to be escalated immediately and require a clear explanation and definitive resolution timeframe. At this stage, our confidence in Neurotel's ability to provide reliable service and, importantly, reliable customer support has been seriously undermined.
1 reviews | Active since Aug 2026
Terrible Service Neurotel Fibre
W Neurotel Fibre – Unacceptable Handling of Prolonged Business Connectivity Failure I am extremely disappointed with Neurotel Fibre and, in particular, the complete lack of urgency and meaningful communication regarding an ongoing connectivity problem. Our business has been experiencing a fibre connectivity issue since 6 August 2026. Despite the matter being reported and followed up, as of 15 August 2026, the problem remains unresolved and we have still not received a satisfactory explanation, clear progress update, or confirmed timeframe for restoration. What is particularly concerning is the apparent disregard for the impact that an extended internet outage has on a business. This is not simply an inconvenience — reliable connectivity is essential to our day-to-day operations. We have repeatedly attempted to obtain assistance and feedback from Nabeel, but the response and progress to date have been extremely disappointing. After more than a week without a proper resolution, we believe Neurotel needs to urgently address: What is actually causing the connectivity failure? What action has been taken to resolve it? Why has the issue remained unresolved for this length of time? When exactly will the service be fully restored? What compensation or service credit will be offered for the prolonged interruption? A service provider should take a business customer's prolonged loss of connectivity seriously and communicate proactively throughout the process. Unfortunately, that has not been our experience with Neurotel. Neurotel, we expect this complaint to be escalated immediately and require a clear explanation and definitive resolution timeframe. At this stage, our confidence in Neurotel's ability to provide reliable service and, importantly, reliable customer support has been seriously undermined.
1 reviews | Active since Mar 2026
WI- FI issue
Thank you for your assistance in resolving my matter as quickly as possible. The technician came to my home, and my Wi‑Fi is now fully operational. I sincerely appreciate your support. You kept your promise and went above and beyond my expectations. Your dedication and professionalism truly stand out — please continue the excellent work. It makes a meaningful difference to clients like me.
1 reviews | Active since Mar 2026
WI- FI issue
Thank you for your assistance in resolving my matter as quickly as possible. The technician came to my home, and my Wi‑Fi is now fully operational. I sincerely appreciate your support. You kept your promise and went above and beyond my expectations. Your dedication and professionalism truly stand out — please continue the excellent work. It makes a meaningful difference to clients like me.
1 reviews | Active since Jul 2024
Amazing so far!
Quick and amazing! The staff at Neurotel connected us instantly—even after hours. Whenever something is wrong, they go above and beyond to fix it. I just switched from a terrible ISP to Neurotel and couldn’t be happier; everything about the service is 1000% better!
1 reviews | Active since Jul 2024
Amazing so far!
Quick and amazing! The staff at Neurotel connected us instantly—even after hours. Whenever something is wrong, they go above and beyond to fix it. I just switched from a terrible ISP to Neurotel and couldn’t be happier; everything about the service is 1000% better!