Item: Netx Tech t/a Xtend Fibre
Rating: 1
Author: Nthabiseng K

Netx Tech t/a Xtend Fibre's replyOfficial

12 Jun 2025, 20:16

Good dayThank you for reaching out, and we sincerely apologize for the inconvenience and frustration caused by the lack of response and the recent service disruption you've experienced. We completely understand how upsetting this must be — especially when you're relying on a stable fibre connection. Please know that your feedback is being taken very seriously. According to our system, your fibre line is currently up and running. Could you please confirm whether you are still experiencing issues on your end? If so, we recommend the following quick checks:

Restart your router for 30 seconds.
Check all cable connections are secure.
Try connecting with a different device or via cable if possible.

We deeply regret the earlier communication delays — that is not the level of service we aim to provide, and we are actively working to improve this. Should you still need assistance, please send us a direct message with your contact number and physical address so we can escalate your issue immediately. Thank you for your patience and for giving us the opportunity to resolve this. Warm regards,

Netx Tech t/a Xtend Fibre's reply12 Jun 2025, 20:16

Official

Good dayThank you for reaching out, and we sincerely apologize for the inconvenience and frustration caused by the lack of response and the recent service disruption you've experienced. We completely understand how upsetting this must be — especially when you're relying on a stable fibre connection. Please know that your feedback is being taken very seriously. According to our system, your fibre line is currently up and running. Could you please confirm whether you are still experiencing issues on your end? If so, we recommend the following quick checks:

Restart your router for 30 seconds.
Check all cable connections are secure.
Try connecting with a different device or via cable if possible.

We deeply regret the earlier communication delays — that is not the level of service we aim to provide, and we are actively working to improve this. Should you still need assistance, please send us a direct message with your contact number and physical address so we can escalate your issue immediately. Thank you for your patience and for giving us the opportunity to resolve this. Warm regards,

NK

Nthabiseng K's updateReviewer Update

12 Jun 2025, 20:59

Hi, my fibre has not been connected

I made payment already on the 23rd of June. And sent the POP upon request, and numerous follow up emails to no response.
***

Please sort this out as I work from home

NK

Nthabiseng K's update12 Jun 2025, 20:59

Reviewer Update

Hi, my fibre has not been connected

I made payment already on the 23rd of June. And sent the POP upon request, and numerous follow up emails to no response.
***

Please sort this out as I work from home

NK

Nthabiseng K's updateReviewer Update

13 Jun 2025, 09:35

I need feedback on my fibre PLEASE

YOUR SERVICE IS SO DISGUSTING !!!!!
I've sent my proof of payment already which was made on the 23rd on May for the month of June. Your idiot staff can't even read statements and are saying they need JUNE PAYMENT ...THAT WAS ****ING JUNE PAYMENT ??? YESES

NK

Nthabiseng K's update13 Jun 2025, 09:35

Reviewer Update

I need feedback on my fibre PLEASE

YOUR SERVICE IS SO DISGUSTING !!!!!
I've sent my proof of payment already which was made on the 23rd on May for the month of June. Your idiot staff can't even read statements and are saying they need JUNE PAYMENT ...THAT WAS ****ING JUNE PAYMENT ??? YESES

Xtend fibre must burn / Bad service