MH
Magada H
1 reviews | Active since Feb 2020
10 Dec 2024, 10:29
Xtend Fiber moth to month contract not reliable
I'm a month to month subscriber to this Xtend Fibre from Salfin at Boksburg... My issue is they are not reliable, I pay R440 every month before the 7th, but by the 9th of that particular moth my network is being cut off and I have call, send email and watsup for reconnection and it takes more than today's to assisted or get response from Watsup messages... Remember they also bill for reconnection fee....
I feel like this company is a ****!!!
Regadrs, Herald.
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Netx Tech t/a Xtend Fibre's replyOfficial
13 Jan 2025, 16:03 We sincerely apologize for the frustration this issue has caused. We completely understand the importance of reliable service, particularly when it impacts your home and family. At Xtend Fibre, we are committed to providing the best possible experience for all our customers, and we deeply regret any inconvenience this may have caused.
Please send us a direct message with your details so we can investigate the matter further and resolve it as swiftly as possible. You can also reach us through the following contact methods:
📱 WhatsApp: ***
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We value your feedback and are fully dedicated to addressing your concerns. Thank you for bringing this to our attention. We’re here to assist you and ensure your satisfaction.
Netx Tech t/a Xtend Fibre's reply13 Jan 2025, 16:03
Official
We sincerely apologize for the frustration this issue has caused. We completely understand the importance of reliable service, particularly when it impacts your home and family. At Xtend Fibre, we are committed to providing the best possible experience for all our customers, and we deeply regret any inconvenience this may have caused.
Please send us a direct message with your details so we can investigate the matter further and resolve it as swiftly as possible. You can also reach us through the following contact methods:
📱 WhatsApp: ***
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We value your feedback and are fully dedicated to addressing your concerns. Thank you for bringing this to our attention. We’re here to assist you and ensure your satisfaction.