Worst Service Provider

Good day,

If I could give this so-called service provider zero stars, I absolutely would. We have been without internet since Tuesday, September 2nd, and today marks over a week (a work week) of no connection. No updates, no proper communication, no accountability – just silence, as if we’re expected to keep paying for a service that doesn’t even exist.

This is by far the worst service experience I have ever had with any provider. It is unprofessional, unreliable, and careless beyond belief. Our entire community has been left stranded without internet for days on end, and yet you remain quiet, evasive, and dismissive.

You claimed that your technical team has been “on site since Tuesday.” It is now September 6th and there is still no service. Are we seriously expected to believe that a professional fibre company needs five full days and counting just to identify and fix a single fault? That is either outright incompetence or a complete lack of transparency about what is really going on.

Even worse is your failure to communicate properly. One generic message on the day of the outage is not enough. Customers deserve daily updates, especially when downtime stretches beyond a few hours—let alone more than a week. Instead, we have been left in the dark while paying for nothing.

We trusted you when you came into our house and signed us up for this fibre. And this is what we get: • Over 5 days without service • No accountability or transparency • Excuses and empty promises instead of real solutions

This is not just poor service—it is NO service. It is unacceptable, unprofessional, and frankly disgraceful. You are holding entire households and communities hostage without internet access, showing complete disregard for the people who rely on this service for work, studies, and daily life.

I demand the following: 1. A clear explanation of why this outage is taking so long. 2. Honest timelines for when service will be restored. 3. Confirmation that credits or refunds will be app**** for the days we have been without service.

This situation is beyond frustrating—it is damaging to your company’s reputation and causing real disruption to your customers. Please escalate this matter immediately. Until then, know this: you are officially the worst and most unreliable service provider I have ever dealt with.

Sort this out.