MP
Mmamiya P
1 reviews | Active since Nov 2025
28 Nov 2025, 13:02
Worst Customer Service
The worst customer service I have ever experienced in my life. 1.Constant unexplained outages 2.They never answer their landline 3.They dont respond to emails. 4.They take their own time to respond on whatsapp leaving you frustrated. We woke up to the wifi being connected without internet and since 9 o clock i sent out communication no response.When they eventually decided to respond they promised that a technician will call shortly its almost 1pm we still waiting. I am disgusted to say the least about their lack of urgency and bad customer service.They dont care about service or even communicating,as long as they have installed and are guaranteed of a payment monthend, providing customer service is the last thing on their mind.I have never in my life experienced such bad customer service I am utterly disappointed.
Helpful (0)
Replies (4)0
Replies (4)
Netx Tech t/a Xtend Fibre's replyOfficial
01 Dec 2025, 09:26 Good day,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the level of service we aim to provide.
We understand how important a stable connection and timely communication are, especially when issues arise. We are disappointed to hear that your calls and emails were not responded to promptly and that a technician did not contact you within the timeframe provided. This is being addressed internally to ensure better service delivery going forward.
We would like the opportunity to resolve your connection issue as a priority. Kindly provide us with your ticket number so we can review your support ticket, escalate it to the correct team, and ensure a technician reaches out to you as soon as possible.
We value you as a customer and are committed to rectifying this matter.
Netx Tech t/a Xtend Fibre's reply01 Dec 2025, 09:26
Official
Good day,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the level of service we aim to provide.
We understand how important a stable connection and timely communication are, especially when issues arise. We are disappointed to hear that your calls and emails were not responded to promptly and that a technician did not contact you within the timeframe provided. This is being addressed internally to ensure better service delivery going forward.
We would like the opportunity to resolve your connection issue as a priority. Kindly provide us with your ticket number so we can review your support ticket, escalate it to the correct team, and ensure a technician reaches out to you as soon as possible.
We value you as a customer and are committed to rectifying this matter.
MP
Mmamiya P's updateReviewer Update
01 Dec 2025, 09:42Up to now our matter hasnt been resolved .
Still not answering your landline or whatsaap messages.I was given two tickets.
Ticket 3124
Tickets 3169
Neither have been resolved.
You guys dont take anything seriously I can see.
Still not answering your landline or whatsaap messages.I was given two tickets.
Ticket 3124
Tickets 3169
Neither have been resolved.
You guys dont take anything seriously I can see.
MP
Mmamiya P's update01 Dec 2025, 09:42
Reviewer Update
Up to now our matter hasnt been resolved .
Still not answering your landline or whatsaap messages.I was given two tickets.
Ticket 3124
Tickets 3169
Neither have been resolved.
You guys dont take anything seriously I can see.
Still not answering your landline or whatsaap messages.I was given two tickets.
Ticket 3124
Tickets 3169
Neither have been resolved.
You guys dont take anything seriously I can see.
MP
Mmamiya P's updateReviewer Update
01 Dec 2025, 11:54Can you arrange to come and collect your equipment,we no longer require your services.The apology is probably a template you send to every customer to hide your incompetence.Now you just gave us a 4th ticket number and no resolve.
I have never in my entire life come across such disgusting customer service.All levels of communication unanswered.No sense of urgency,no empathy whatsover.Simply because they are not facing the problem.
We no longer require your services please collect your equipment ASAP we will get another provider.
I have to write on this platform because you ignore phone calls,whatsapp mesages and emails.
I have never in my entire life come across such disgusting customer service.All levels of communication unanswered.No sense of urgency,no empathy whatsover.Simply because they are not facing the problem.
We no longer require your services please collect your equipment ASAP we will get another provider.
I have to write on this platform because you ignore phone calls,whatsapp mesages and emails.
MP
Mmamiya P's update01 Dec 2025, 11:54
Reviewer Update
Can you arrange to come and collect your equipment,we no longer require your services.The apology is probably a template you send to every customer to hide your incompetence.Now you just gave us a 4th ticket number and no resolve.
I have never in my entire life come across such disgusting customer service.All levels of communication unanswered.No sense of urgency,no empathy whatsover.Simply because they are not facing the problem.
We no longer require your services please collect your equipment ASAP we will get another provider.
I have to write on this platform because you ignore phone calls,whatsapp mesages and emails.
I have never in my entire life come across such disgusting customer service.All levels of communication unanswered.No sense of urgency,no empathy whatsover.Simply because they are not facing the problem.
We no longer require your services please collect your equipment ASAP we will get another provider.
I have to write on this platform because you ignore phone calls,whatsapp mesages and emails.
Netx Tech t/a Xtend Fibre's replyOfficial
02 Dec 2025, 08:02Good day,
Thank you for your follow-up message. We truly regret that you are experiencing ongoing frustration — this is not the service we strive to deliver.
We would like to clarify that our maintenance and technical support timelines are 3–5 business days. Logging multiple tickets unfortunately does not speed up the process, as all tickets enter the same queue. However, we do understand your concern and apologise if this was not clearly communicated to you from the start. All our customers are equally important, and we cannot move one customer ahead of others already waiting in the queue.
We also apologise that your attempts to reach us by phone or WhatsApp were not responded to as expected. We are reviewing this with our support team to ensure better communication moving forward.
Regarding your request to cancel and return the equipment: we respect your decision and will arrange collection as soon as possible. A team member will contact you directly to confirm a suitable date and time for the retrieval.
Once again, we apologise for the inconvenience caused and appreciate your patience while we finalise the cancellation and collection.
Netx Tech t/a Xtend Fibre's reply02 Dec 2025, 08:02
Official
Good day,
Thank you for your follow-up message. We truly regret that you are experiencing ongoing frustration — this is not the service we strive to deliver.
We would like to clarify that our maintenance and technical support timelines are 3–5 business days. Logging multiple tickets unfortunately does not speed up the process, as all tickets enter the same queue. However, we do understand your concern and apologise if this was not clearly communicated to you from the start. All our customers are equally important, and we cannot move one customer ahead of others already waiting in the queue.
We also apologise that your attempts to reach us by phone or WhatsApp were not responded to as expected. We are reviewing this with our support team to ensure better communication moving forward.
Regarding your request to cancel and return the equipment: we respect your decision and will arrange collection as soon as possible. A team member will contact you directly to confirm a suitable date and time for the retrieval.
Once again, we apologise for the inconvenience caused and appreciate your patience while we finalise the cancellation and collection.