NK
Nthabiseng K
1 reviews | Active since Apr 2022
31 Dec 2024, 16:07
Worst customer service
They don't even deserve a 1 star. We just registered with their service and their internet always gets cut off while we pay R590 around fluerhof. Their staff have rhe nerve to hang up our calls when we try to contact then Or tell us "I don't know" when we ask for help. We have not had fibre for 2days now and no one is saying anything.
Would not recommend Absolutely **** service. If you are thinking of using their service, think twice
Helpful (0)
Replies (1)0
Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
13 Jan 2025, 15:56 We sincerely apologize for the frustration this issue has caused. We completely understand the importance of reliable service, particularly when it impacts your home and family. At Xtend Fibre, we are committed to providing the best possible experience for all our customers, and we deeply regret any inconvenience this may have caused.
Please send us a direct message with your details so we can investigate the matter further and resolve it as swiftly as possible. You can also reach us through the following contact methods:
📱 WhatsApp: ***
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We value your feedback and are fully dedicated to addressing your concerns. Thank you for bringing this to our attention. We’re here to assist you and ensure your satisfaction.
Netx Tech t/a Xtend Fibre's reply13 Jan 2025, 15:56
Official
We sincerely apologize for the frustration this issue has caused. We completely understand the importance of reliable service, particularly when it impacts your home and family. At Xtend Fibre, we are committed to providing the best possible experience for all our customers, and we deeply regret any inconvenience this may have caused.
Please send us a direct message with your details so we can investigate the matter further and resolve it as swiftly as possible. You can also reach us through the following contact methods:
📱 WhatsApp: ***
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We value your feedback and are fully dedicated to addressing your concerns. Thank you for bringing this to our attention. We’re here to assist you and ensure your satisfaction.