ML
Mathapelo L
1 reviews | Active since Sept 2025
01 Sept 2025, 14:52
WiFi no network coverage for a day or more and no one cares
The service is very poor . No one answers the phone . You only get the automated response via email. WhatsApp number for supporting also automated response. I regret the day I signed with them. I make sure I pay my WiFi before month end to avoid missing payment like they always do. Very *********** company. Very quick to sign you but no support at all.
Helpful (0)
Replies (5)0
Replies (5)
Netx Tech t/a Xtend Fibre's replyOfficial
01 Sept 2025, 15:19Good day,
We are sorry to hear about your experience and the frustration it has caused. Please be assured that we take your concerns seriously.
Our support team is available via phone, WhatsApp, and email, but it seems we may have missed your attempts to reach us. We sincerely apologise for this. At present, we are experiencing a high volume of queries and are working through them systematically to ensure that every customer is assisted.
We value your feedback and will use it to further improve our support processes.
Netx Tech t/a Xtend Fibre's reply01 Sept 2025, 15:19
Official
Good day,
We are sorry to hear about your experience and the frustration it has caused. Please be assured that we take your concerns seriously.
Our support team is available via phone, WhatsApp, and email, but it seems we may have missed your attempts to reach us. We sincerely apologise for this. At present, we are experiencing a high volume of queries and are working through them systematically to ensure that every customer is assisted.
We value your feedback and will use it to further improve our support processes.
ML
Mathapelo L's updateReviewer Update
01 Sept 2025, 15:25High volume of calls since 8am? What about my business what must I tell my customers? You people are quick to respond we apologize but never fix the problem . I regret the day I signed up with you. Trust me if there was an alternative WiFi I would have long cancelled my contract with you . But so you must know I'm looking for a better service
ML
Mathapelo L's update01 Sept 2025, 15:25
Reviewer Update
High volume of calls since 8am? What about my business what must I tell my customers? You people are quick to respond we apologize but never fix the problem . I regret the day I signed up with you. Trust me if there was an alternative WiFi I would have long cancelled my contract with you . But so you must know I'm looking for a better service
Netx Tech t/a Xtend Fibre's replyOfficial
01 Sept 2025, 15:27Good day,
We sincerely regret the impact this has had on you and your business. We understand how disruptive connectivity issues can be and apologise for the inconvenience.
Please note that our technical team is actively working on the matter, and we are committed to restoring stable service as quickly as possible. While we have had a high volume of calls, this does not diminish the importance of your query, and we assure you that your concerns are being prioritised.
We respect your feedback and understand your frustration.
Netx Tech t/a Xtend Fibre's reply01 Sept 2025, 15:27
Official
Good day,
We sincerely regret the impact this has had on you and your business. We understand how disruptive connectivity issues can be and apologise for the inconvenience.
Please note that our technical team is actively working on the matter, and we are committed to restoring stable service as quickly as possible. While we have had a high volume of calls, this does not diminish the importance of your query, and we assure you that your concerns are being prioritised.
We respect your feedback and understand your frustration.
ML
Mathapelo L's updateReviewer Update
01 Sept 2025, 15:40You have not said or done anything to restore the network. You saying you understand that's like spitting on my face. I have lost business for the day and I also look *********** to my customers because I had to make excuses because of you. It's almost the end of business , you probably knocking off and what?
ML
Mathapelo L's update01 Sept 2025, 15:40
Reviewer Update
You have not said or done anything to restore the network. You saying you understand that's like spitting on my face. I have lost business for the day and I also look *********** to my customers because I had to make excuses because of you. It's almost the end of business , you probably knocking off and what?
Netx Tech t/a Xtend Fibre's replyOfficial
01 Sept 2025, 15:47Good day,
We understand your frustration, and we sincerely apologise for the inconvenience this outage has caused. Unfortunately, connection disruptions can and do occur from time to time, which are not always within our control.
We understand your frustration, and we sincerely apologise for the inconvenience this outage has caused. Unfortunately, connection disruptions can and do occur from time to time, which are not always within our control.
Our technical teams are working to restore services as soon as possible. While we cannot guarantee that work continues around the clock, please be assured that restoring your connection remains the top priority until it is resolved.
Netx Tech t/a Xtend Fibre's reply01 Sept 2025, 15:47
Official
Good day,
We understand your frustration, and we sincerely apologise for the inconvenience this outage has caused. Unfortunately, connection disruptions can and do occur from time to time, which are not always within our control.
We understand your frustration, and we sincerely apologise for the inconvenience this outage has caused. Unfortunately, connection disruptions can and do occur from time to time, which are not always within our control.
Our technical teams are working to restore services as soon as possible. While we cannot guarantee that work continues around the clock, please be assured that restoring your connection remains the top priority until it is resolved.