SS
Senzo S
1 reviews | Active since Jul 2015
25 Sept 2025, 16:07
Useless to the core.
Useless to the core... Failing to sent tech being waiting for help for the pass 4 days.
Helpful (0)
Replies (1)0
Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
26 Sept 2025, 08:19Good day,
We sincerely regret the frustration you experienced while waiting for assistance. While we do our best to dispatch field teams as quickly as possible, there are times when high demand in certain areas causes unavoidable delays.
We sincerely regret the frustration you experienced while waiting for assistance. While we do our best to dispatch field teams as quickly as possible, there are times when high demand in certain areas causes unavoidable delays.
That said, we do note that our field team attended to your connection issues yesterday at around 16:30. We trust that your service is now restored, but please let us know if you are still experiencing any difficulties so we can escalate further.
We truly value your patience and feedback, and we remain committed to improving our turnaround times.
Netx Tech t/a Xtend Fibre's reply26 Sept 2025, 08:19
Official
Good day,
We sincerely regret the frustration you experienced while waiting for assistance. While we do our best to dispatch field teams as quickly as possible, there are times when high demand in certain areas causes unavoidable delays.
We sincerely regret the frustration you experienced while waiting for assistance. While we do our best to dispatch field teams as quickly as possible, there are times when high demand in certain areas causes unavoidable delays.
That said, we do note that our field team attended to your connection issues yesterday at around 16:30. We trust that your service is now restored, but please let us know if you are still experiencing any difficulties so we can escalate further.
We truly value your patience and feedback, and we remain committed to improving our turnaround times.