BN
Bonginkosi N
1 reviews | Active since Oct 2024
12 Feb 2025, 09:38
Unhappy customer
They don't even deserve a 1 star. Their service and their internet always gets cut off while we pay every month and whenever you call, they request that you sent a proof of payment. this is my fourth month being cut off yet payment has been made. Their staff have the nerve to hang up our calls when we try to contact then Or tell us "I don't know" when we ask for help.
Would not recommend Absolutely **** service. If you are thinking of using their service, think twice
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Netx Tech t/a Xtend Fibre's replyOfficial
12 Feb 2025, 09:50Dear CustomerThank you for your feedback. We sincerely apologize for the frustration you’ve experienced, and we understand how this situation can be frustrating. Upon reviewing your account, we can confirm that your line is currently active on our end. If you're still experiencing issues with your service, please do not hesitate to contact us directly at *** so we can assist you further.We are committed to providing you with the best possible service and will work to resolve any problems you're encountering as quickly as possible. We appreciate your patience and understanding, and we’re here to help.Best regards,
Netx Tech t/a Xtend Fibre's reply12 Feb 2025, 09:50
Official
Dear CustomerThank you for your feedback. We sincerely apologize for the frustration you’ve experienced, and we understand how this situation can be frustrating. Upon reviewing your account, we can confirm that your line is currently active on our end. If you're still experiencing issues with your service, please do not hesitate to contact us directly at *** so we can assist you further.We are committed to providing you with the best possible service and will work to resolve any problems you're encountering as quickly as possible. We appreciate your patience and understanding, and we’re here to help.Best regards,