EP
Emile P
1 reviews | Active since Sept 2025
29 Sept 2025, 15:21
Unhappy Client
Service very poor it's been 3 days trying to get hold of them because the cable outside my house was damaged try to phone no answer whatsapp no responce
Helpful (0)
Replies (2)0
Replies (2)
Netx Tech t/a Xtend Fibre's replyOfficial
29 Sept 2025, 15:29Good day,
We apologise for the frustration caused and understand how important your connection is.
Kindly note that our WhatsApp line is not manned over weekends. For this reason, we encourage customers to log tickets via email to support, as this ensures your request is tracked and escalated appropriately.
We can confirm that the ticket you logged yesterday has already been escalated to the field team. They are currently assisting other customers in the queue and will attend to your issue as soon as possible.
Thank you for your patience and understanding.
Netx Tech t/a Xtend Fibre's reply29 Sept 2025, 15:29
Official
Good day,
We apologise for the frustration caused and understand how important your connection is.
Kindly note that our WhatsApp line is not manned over weekends. For this reason, we encourage customers to log tickets via email to support, as this ensures your request is tracked and escalated appropriately.
We can confirm that the ticket you logged yesterday has already been escalated to the field team. They are currently assisting other customers in the queue and will attend to your issue as soon as possible.
Thank you for your patience and understanding.
EP
Emile P's updateReviewer Update
30 Sept 2025, 07:02Hi I will be home the hole day today
EP
Emile P's update30 Sept 2025, 07:02
Reviewer Update
Hi I will be home the hole day today