AM
Amanda M
1 reviews | Active since Nov 2020
04 Sept 2025, 11:49
Unhappy
Worse network provider, we had no connection since Monday no communication when you call number rings with no answer.
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
04 Sept 2025, 14:09Good day,
Thank you for bringing this to our attention. We would like to clarify that the outage in your area started on Tuesday, not Monday. Communication was sent out to all affected customers on Tuesday. If you did not receive it, we sincerely apologise and will review your contact details to make sure you are updated in future.
Our technical team has been on site since the start of the outage and is still working to restore services as quickly as possible. We understand the inconvenience caused and truly appreciate your patience while the matter is being resolved.
Netx Tech t/a Xtend Fibre's reply04 Sept 2025, 14:09
Official
Good day,
Thank you for bringing this to our attention. We would like to clarify that the outage in your area started on Tuesday, not Monday. Communication was sent out to all affected customers on Tuesday. If you did not receive it, we sincerely apologise and will review your contact details to make sure you are updated in future.
Our technical team has been on site since the start of the outage and is still working to restore services as quickly as possible. We understand the inconvenience caused and truly appreciate your patience while the matter is being resolved.