FF
Fred F
1 reviews | Active since Feb 2025
05 May 2025, 12:24
Unfortunately Poor Service
An absolute ridiculous service. Why should it take this long all the time to resolve a fibre problem? Actually, why all of a sudden are we having fibre issues every weekend? So far I have not used the internet that I’ve paid for fully, but there is not service.
No internet 1 March, only restored 5 March No internet 28 March, only restored 1 April No internet 25 April, only restored 29 April No internet 3 May, and still no internet
Helpful (0)
Replies (1)0
Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
26 May 2025, 13:12Dear Customer
Thank you for reaching out. We’re truly sorry to hear about your experience and completely understand your frustration — we know how important a reliable internet connection is.
We appreciate you outlining the specific dates of the interruptions, and we understand how concerning this pattern must be. Please rest assured that your feedback has been noted and that we take these matters seriously.
If you're still without service as of now, please contact us directly so we can assist you as a priority and ensure your connection is restored as soon as possible.
You can reach us on:
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We’re here to help and want to ensure you’re receiving the service you’ve paid for. Thank you again for your patience and for bringing this to our attention.
Kind regards,
Netx Tech t/a Xtend Fibre's reply26 May 2025, 13:12
Official
Dear Customer
Thank you for reaching out. We’re truly sorry to hear about your experience and completely understand your frustration — we know how important a reliable internet connection is.
We appreciate you outlining the specific dates of the interruptions, and we understand how concerning this pattern must be. Please rest assured that your feedback has been noted and that we take these matters seriously.
If you're still without service as of now, please contact us directly so we can assist you as a priority and ensure your connection is restored as soon as possible.
You can reach us on:
📞 Landline: ***
✉️ Email: ***
📞 Landline: ***
✉️ Email: ***
We’re here to help and want to ensure you’re receiving the service you’ve paid for. Thank you again for your patience and for bringing this to our attention.
Kind regards,