NT
Nthabiseng T
1 reviews | Active since Apr 2025
11 Jul 2025, 17:36
Total incompetenve
You are paying for downtime. Its the same story over and over. There is no internet for hours sometims days on end. Nobody responds to emails, nobody answers the phone, nobody responds to whattsapp messages. Its I am their mercy but I am paying them for a service they are failing to provide. Its been 3 months but I have set without internet for half of that time
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Netx Tech t/a Xtend Fibre's replyOfficial
16 Jul 2025, 13:50 Dear Nthabiseng,Thank you for your feedback. We sincerely apologise for the frustration and inconvenience caused. Your concerns have been noted and will be taken into account as we continue working on improving both our service reliability and communication processes. We are actively exploring solutions to minimise downtime and prevent similar issues in the future. We appreciate you bringing this to our attention.
Netx Tech t/a Xtend Fibre's reply16 Jul 2025, 13:50
Official
Dear Nthabiseng,Thank you for your feedback. We sincerely apologise for the frustration and inconvenience caused. Your concerns have been noted and will be taken into account as we continue working on improving both our service reliability and communication processes. We are actively exploring solutions to minimise downtime and prevent similar issues in the future. We appreciate you bringing this to our attention.