ZN
Zingi N
1 reviews | Active since Apr 2025
14 Apr 2025, 10:29
Suspended but paid ,bad service
What a pathetic service I received from Netxtech fibre, I've been without internet from Thursday and i was told its because of non payment or I used a wrong Ref nr,ive attached proof of payment to this date I don't have feedback,ref nr 2F3470 that's exactly what i used but having done all of that still im left without service and I PAID , very disappointed
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
26 May 2025, 13:09Dear Customer
Thank you for reaching out and for sharing your concerns.
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how disruptive it has been to be without internet since Thursday, especially after making payment and providing the correct reference number. Your feedback is completely valid, and we truly regret the delay in resolving the matter.
Please be assured that your service has now been fully restored. We made your case a priority and took the necessary steps to ensure it was resolved as quickly as possible.
Going forward, we are reviewing our internal processes to help prevent similar issues from happening again. Your experience is important to us, and we’re committed to providing a more reliable and responsive service.
If you have any further questions or concerns, please don’t hesitate to get in touch — we're here to help.
Warm regards,
Netx Tech t/a Xtend Fibre's reply26 May 2025, 13:09
Official
Dear Customer
Thank you for reaching out and for sharing your concerns.
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how disruptive it has been to be without internet since Thursday, especially after making payment and providing the correct reference number. Your feedback is completely valid, and we truly regret the delay in resolving the matter.
Please be assured that your service has now been fully restored. We made your case a priority and took the necessary steps to ensure it was resolved as quickly as possible.
Going forward, we are reviewing our internal processes to help prevent similar issues from happening again. Your experience is important to us, and we’re committed to providing a more reliable and responsive service.
If you have any further questions or concerns, please don’t hesitate to get in touch — we're here to help.
Warm regards,