Hellopeter
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ZM
Zama M

1 reviews | Active since Jun 2017

12 Jan 2026, 12:15

Ridiculous, pathetic wifi/ fibre network, horrible customer service in South Africa.

They installed this nonsense and it worked for two days and it stopped working, I called the technicians that installed it and they came to replace the router within a week. It worked for a week and when it started raining it stopped again and i called, emailed and never received any assistance, a week later someone called and and said I owe them R850 and i need to pay them, yet when they promoted it they told me its free for two months, and besides the router never worked successfully, it was always faulty, do not subscribe with these people, no service, you will get stressed daily, for us that are working from home this is ridiculous, painful to deals with their call center, they cannot be reached, you need to call them for a week to get hold of them to help you, you will pay for the the service you never had.

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Replies (3)
Netx Tech t/a Xtend Fibre
Netx Tech t/a Xtend Fibre's reply12 Jan 2026, 14:50
Official
Good day,
We are sorry to hear that you feel frustrated and appreciate the opportunity to respond to the concerns raised in your review.
We would like to clarify the following points for accuracy and context:
  1. Service usage and support requests
     Our records, including usage charts, indicate that your connection was active from 22 October onwards. Additionally, we do not have any logged support tickets or formal fault reports from your account after the router replacement. All technical assistance requests must be logged for escalation and tracking, and unfortunately no such records exist on our system.
  2. Promotional offering
     We do not offer any promotions that include two free months of service. Our standard offering includes a pro-rata free period from the installation date to the end of the installation month only. Invoices for November and December were issued and sent to the email address provided at signup, and no billing queries were raised at the time.
  3. Billing and suspension
     The account was suspended only after payment was not received in accordance with the invoiced amounts and payment terms. Suspension is an automated process and is not app**** arbitrarily.
We regret that your experience did not meet your expectations and acknowledge that connectivity issues can be particularly stressful, especially for customers working from home. We always encourage customers to log faults immediately so they can be investigated and resolved as efficiently as possible.
Should you wish to engage with us further to review your account or discuss resolution options, you are welcome to contact us directly via our official support channels.
ZM
Zama M's update12 Jan 2026, 15:04
Reviewer Update
Thank you for replying immediately, I wish you can attend to our technical issue this quickly. This is the service we need in South Africa, we need urgent assistance especially for services we pay for, not for hellopeter complaints.
Netx Tech t/a Xtend Fibre
Netx Tech t/a Xtend Fibre's reply12 Jan 2026, 15:17
Official
Good day,
Please feel free to contact our support and accounts departments for assistance with your technical and account queries. We have requested that the departments look out for your tickets.
Accounts - accounts (at) xtend-fibre (dot) co (dot) za
Support - support (at) netxtech (dot) co (dot) za