MM
MALIFA M
1 reviews | Active since Aug 2024
04 Sept 2025, 11:32
Poor service
Poor service
I'm not happy with their services, we have been offline for 5 days and no communication whatsoever from them...Only when you ask then that's when they respond to say they are aware and their technical team is on site. This has been a monthly thing with no resolution. Their service is very very poor!
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
04 Sept 2025, 14:05Good day,
Thank you for sharing your feedback. We would like to clarify a few points regarding the recent outage. The service in your area has been offline since Tuesday, which makes this the third day of downtime, not five days as mentioned.
We did send out communication to all affected customers on Tuesday. If you did not receive this, we sincerely apologise — we will check and update your contact details to ensure you are kept informed going forward.
Our technical team has been on site since the issue was reported and is working to restore services as quickly as possible. We understand the frustration this may cause and appreciate your patience while we resolve the matter.
Netx Tech t/a Xtend Fibre's reply04 Sept 2025, 14:05
Official
Good day,
Thank you for sharing your feedback. We would like to clarify a few points regarding the recent outage. The service in your area has been offline since Tuesday, which makes this the third day of downtime, not five days as mentioned.
We did send out communication to all affected customers on Tuesday. If you did not receive this, we sincerely apologise — we will check and update your contact details to ensure you are kept informed going forward.
Our technical team has been on site since the issue was reported and is working to restore services as quickly as possible. We understand the frustration this may cause and appreciate your patience while we resolve the matter.