TN
Thabisile N
1 reviews | Active since Mar 2016
11 Jun 2025, 14:57
Poor Customer Service- No Internet Connection
Internet connection was just disconnected without any communication. I have been trying to contact the offices but there is no response, they are not available on their landline, there’s no response from their WhatsApp number and I have sent several emails still no response. On the company Portal it shows Account suspended, I don’t know why as I am up to date with account payments and the proof of payment emailed. The company should restore the services I paid for!
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Netx Tech t/a Xtend Fibre's replyOfficial
12 Jun 2025, 20:21 Dear CustomerWe sincerely apologize for the inconvenience and the lack of communication you've experienced — we understand how frustrating and disappointing this must be, especially when you're relying on your connection for daily tasks, work, or staying in touch with loved ones. Please know that your concerns are not being ignored, and we truly value your patience during this time. According to our system, your line is currently up and running. If you're still experiencing issues, we kindly ask you to try restarting your router and checking your device’s network settings. Sometimes, a simple reboot can re-establish the connection on your end. We genuinely regret that you've had to go through this without the support you deserved. It's never our intention to leave our customers feeling unheard or unsupported, and we’re taking your feedback seriously to ensure better communication going forward. Warm regards,
Netx Tech t/a Xtend Fibre's reply12 Jun 2025, 20:21
Official
Dear CustomerWe sincerely apologize for the inconvenience and the lack of communication you've experienced — we understand how frustrating and disappointing this must be, especially when you're relying on your connection for daily tasks, work, or staying in touch with loved ones. Please know that your concerns are not being ignored, and we truly value your patience during this time. According to our system, your line is currently up and running. If you're still experiencing issues, we kindly ask you to try restarting your router and checking your device’s network settings. Sometimes, a simple reboot can re-establish the connection on your end. We genuinely regret that you've had to go through this without the support you deserved. It's never our intention to leave our customers feeling unheard or unsupported, and we’re taking your feedback seriously to ensure better communication going forward. Warm regards,