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Mukelisiwe M

1 reviews | Active since Oct 2019

26 May 2025, 11:07

Pathetic Service and Customer Care

The worst service provider I have come across . My issue started on Thursday the 22nd of May 2025 , I called *** and reported the issue on their whatsapp number *** that I have no internet connection in my house , no assistance from them except that they are investigating ,called on Friday no assistance , called on Saturday no help, Sunday no help. Today being a Monday 26th 5 days without Internet Connection , I called again and they keep dropping my calls, left me on hold while they continue with their conversations . I have paid for the services and not owing the company however they failing to acknowledge my issue or send out a technician . I have made 25calls to them with no help !!!! Its so frustrating and very pathetic coming from a whole service provider

0
Replies (1)
Netx Tech t/a Xtend Fibre
Netx Tech t/a Xtend Fibre's reply26 May 2025, 13:13
Official
 
Good Day
Thank you for bringing this to our attention. We're truly sorry to hear about the experience you've had and completely understand your frustration. 
Please be assured that your issue has now been escalated to our technical teams for urgent attention. We’re working to get this resolved as quickly as possible. 
If you’re still experiencing any issues, you’re welcome to contact us directly:

 📞 Landline: ***
 ✉️ Email: *** 
We appreciate your patience and thank you for giving us the opportunity to assist. 
Kind regards,