FM
Floyd M
1 reviews | Active since Feb 2022
17 Mar 2025, 15:00
Pathetic Customer Care
I wish i could give a Zero rating for pathetic customer care. Firstly the agent sent to work in the Benoni area could not full knowledge of the product. I was then passed to someone else after 3 weeks of the visit, with an email. The person that assisted me was new and i was passed on again. This time I was nameless as the agent never call me by name, just went straight for details. Then from there i was told my installation could not be done as I stayed in Benoni and they were in Elandsfontein, but on my contract, my address is there in full. The agent goes on to blame it on a so called portal. I cancelled my installment. If the installation is so pathetic, i can only imagine how there services will be.
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Netx Tech t/a Xtend Fibre's replyOfficial
04 Apr 2025, 14:18 Dear Floyd
Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about your frustrating experience — it’s certainly not the standard of service we strive to deliver.
We acknowledge the inconvenience caused by the multiple handovers, lack of proper communication, and the confusion around your installation. It’s unacceptable that you felt overlooked and that your concerns weren’t properly addressed — especially when your location was clearly stated in your contract.
We’re currently reviewing this internally with the teams involved to ensure this situation is not repeated. Your experience has highlighted areas where we need to improve, especially in onboarding, communication, and handling service areas more transparently.
Although we understand you’ve cancelled your installation, we’d still like to apologise directly and offer any assistance should you reconsider in the future
Netx Tech t/a Xtend Fibre's reply04 Apr 2025, 14:18
Official
Dear Floyd
Thank you for taking the time to share your feedback. We’re sincerely sorry to hear about your frustrating experience — it’s certainly not the standard of service we strive to deliver.
We acknowledge the inconvenience caused by the multiple handovers, lack of proper communication, and the confusion around your installation. It’s unacceptable that you felt overlooked and that your concerns weren’t properly addressed — especially when your location was clearly stated in your contract.
We’re currently reviewing this internally with the teams involved to ensure this situation is not repeated. Your experience has highlighted areas where we need to improve, especially in onboarding, communication, and handling service areas more transparently.
Although we understand you’ve cancelled your installation, we’d still like to apologise directly and offer any assistance should you reconsider in the future