ST
Simoné Towell
1 reviews | Active since Oct 2024
10 Jun 2025, 15:42
No service, no help
My wifi to my home is down, I tried calling you but the phone just rings,I have sent numerous WhatsApp messages but no response I have emailed you no response . This is really frustrating because I pay my account every month on time but I'm not getting the service I paid for
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
12 Jun 2025, 20:14Dear Customer
Thank you for reaching out, and we sincerely apologize for the frustration you've experienced. We understand how important reliable internet access is, and we truly regret the lack of response you've encountered across multiple channels — this is not the level of service we strive to provide.
According to our system, your line appears to be up and running at the moment. We kindly ask you to verify whether the issue may be localized, such as with your router or internal network setup.
Please try the following quick troubleshooting steps:
- Restart your router by unplugging it for 30 seconds and then powering it back on.
- Check that all cables are securely connected.
- If possible, test connectivity via a different device or with a direct cable connection.
If the issue persists, please reply to this message with:
- The lights visible on your router (especially the “Internet” or “WAN” light)
- Any error messages you may see
- Your physical address and preferred contact number
We’ll prioritize your ticket and ensure one of our technicians contacts you promptly.
Thank you for your patience and continued support.
Best regards,
Netx Tech t/a Xtend Fibre's reply12 Jun 2025, 20:14
Official
Dear Customer
Thank you for reaching out, and we sincerely apologize for the frustration you've experienced. We understand how important reliable internet access is, and we truly regret the lack of response you've encountered across multiple channels — this is not the level of service we strive to provide.
According to our system, your line appears to be up and running at the moment. We kindly ask you to verify whether the issue may be localized, such as with your router or internal network setup.
Please try the following quick troubleshooting steps:
- Restart your router by unplugging it for 30 seconds and then powering it back on.
- Check that all cables are securely connected.
- If possible, test connectivity via a different device or with a direct cable connection.
If the issue persists, please reply to this message with:
- The lights visible on your router (especially the “Internet” or “WAN” light)
- Any error messages you may see
- Your physical address and preferred contact number
We’ll prioritize your ticket and ensure one of our technicians contacts you promptly.
Thank you for your patience and continued support.
Best regards,