AP
Aron P
1 reviews | Active since Jan 2017
20 Jan 2026, 20:49
Improved uptime. UPS offers
Reliability has improved! Thanks to Zanele and Johannes for the great support. My only complaint is the backup battery life during power outages, it doesn't even last an hour. I’d also like to see them offer UPS deals to customers like other ISPs do.
Helpful (0)
Replies (1)0
Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
21 Jan 2026, 08:43Good day,Thank you for your feedback. We are pleased to hear that you have received improved support from our team.We note your concern regarding the back-up battery and will raise this with the relevant department for review. We also appreciate your suggestion regarding UPS deals and will forward this to management for consideration.Thank you for taking the time to share your feedback. We value your continued support.
Netx Tech t/a Xtend Fibre's reply21 Jan 2026, 08:43
Official
Good day,Thank you for your feedback. We are pleased to hear that you have received improved support from our team.We note your concern regarding the back-up battery and will raise this with the relevant department for review. We also appreciate your suggestion regarding UPS deals and will forward this to management for consideration.Thank you for taking the time to share your feedback. We value your continued support.