ST
Simoné Towell
1 reviews | Active since Oct 2024
15 Aug 2025, 07:19
Horrible service
This company has no customer service every week I only have wifi for 3days the rest of the week no connection but my account is paid in full on time every month, all they say is that a technician will come but that never happens. I wish they can just give the fiber rights to another company that can provide us with proper service because right now I am paying for a service i dont get and end up spending alot of money on buying data, my android TV is broken now because it keeps connecting to a wifi that it can't find
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Netx Tech t/a Xtend Fibre's replyOfficial
15 Aug 2025, 10:09 Good day,
Thank you for your feedback, and we truly apologise for the inconvenience you’ve experienced.
We can confirm that there was a fibre fault outside your premises which caused the service interruptions. This has since been repaired, and your connection is now back online. A technician attended to the fault, but as the issue was external, there was no need to access your premises.
We understand how frustrating connectivity issues can be, and we are committed to resolving them as quickly as possible. While Wi-Fi issues themselves cannot cause physical damage to devices such as televisions, we appreciate that the interruptions have been disruptive to your viewing experience.
Please also note that we do not hold exclusive rights to the fibre in your area, and customers are free to choose their preferred service provider.
We value your patience and will continue working to ensure a more stable connection for you going forward. Should you experience any further issues, please contact our support team so we can assist promptly.
Netx Tech t/a Xtend Fibre's reply15 Aug 2025, 10:09
Official
Good day,
Thank you for your feedback, and we truly apologise for the inconvenience you’ve experienced.
We can confirm that there was a fibre fault outside your premises which caused the service interruptions. This has since been repaired, and your connection is now back online. A technician attended to the fault, but as the issue was external, there was no need to access your premises.
We understand how frustrating connectivity issues can be, and we are committed to resolving them as quickly as possible. While Wi-Fi issues themselves cannot cause physical damage to devices such as televisions, we appreciate that the interruptions have been disruptive to your viewing experience.
Please also note that we do not hold exclusive rights to the fibre in your area, and customers are free to choose their preferred service provider.
We value your patience and will continue working to ensure a more stable connection for you going forward. Should you experience any further issues, please contact our support team so we can assist promptly.