Extremely Poor Service

Their service is extremely poor. I've been a paying customer for a while now, and the experience has been nothing short of disastrous.

The service is inconsistent and frequently down, but what's even more infuriating is the complete lack of communication from the company. The only "communication" I receive from them is my invoice, which is sent out without fail, but that's where the service ends. When issues arise (which is often), I'm left in the dark with no updates, no resolution timeline, and no one to talk to.

I've tried reaching out multiple times via phone, WhatsApp, and email, but my efforts are met with deafening silence. It's as if they don't care about their customers or the service they're providing.

As a paying customer, I expect a certain level of service, especially when it comes to something as critical as fibre internet. Xtend Fibre consistently fails to deliver on their promises, and their lack of communication is unacceptable.

I was paying for Fibre and not receiving the speed I was actually paying for, I thought upgrading my plan would result in a better service but unfortunately not.

In my opinion, this company should be shut down until they can get their act together and provide a reliable service with proper communication. It's not too much to ask for a company that's being paid to deliver a service to actually do so.