TN
Themba N
1 reviews | Active since Apr 2019
10 Jul 2025, 11:32
disgusted
This has been the most pathetic service I’ve received. I paid, got reconnected for a few hours, and then boom — disconnected again. Today? Nothing. No internet at all. This NetX WiFi is a joke.
I tried calling your support line — sat on hold for 20 minutes with no answer. What kind of service is this? You’re quick to take money but completely useless when it comes to actually delivering or supporting the service.
No updates, no help, no response. If this is how you treat paying customers, you shouldn’t be in business. Fix your network or stop ****ming people.
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Netx Tech t/a Xtend Fibre's replyOfficial
10 Jul 2025, 11:44Dear Customer,
We're truly sorry to hear about your recent experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we understand how disruptive and disappointing it is to deal with disconnections, especially after making payment.
We acknowledge the importance of stable connectivity and reliable support, and we're sorry that both fell short in your case. Your feedback has been escalated to our technical and customer service teams for immediate attention.
We're truly sorry to hear about your recent experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we understand how disruptive and disappointing it is to deal with disconnections, especially after making payment.
We acknowledge the importance of stable connectivity and reliable support, and we're sorry that both fell short in your case. Your feedback has been escalated to our technical and customer service teams for immediate attention.
Netx Tech t/a Xtend Fibre's reply10 Jul 2025, 11:44
Official
Dear Customer,
We're truly sorry to hear about your recent experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we understand how disruptive and disappointing it is to deal with disconnections, especially after making payment.
We acknowledge the importance of stable connectivity and reliable support, and we're sorry that both fell short in your case. Your feedback has been escalated to our technical and customer service teams for immediate attention.
We're truly sorry to hear about your recent experience and the frustration it has caused. This is certainly not the level of service we aim to provide, and we understand how disruptive and disappointing it is to deal with disconnections, especially after making payment.
We acknowledge the importance of stable connectivity and reliable support, and we're sorry that both fell short in your case. Your feedback has been escalated to our technical and customer service teams for immediate attention.