SM
Sibusisiwe M
1 reviews | Active since Sept 2025
03 Sept 2025, 16:20
Complaint
I am not happy with their service, we have been offline since yesterday and no one has came back to resolve the issue . Been trying to call their offices no luck . The service is terrible!!!
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
04 Sept 2025, 08:27Good day,We sincerely apologise for the frustration this outage has caused. The current connectivity issue in your area is due to our 3rd-party backhaul provider. Our technical teams are on-site with them and are working to restore services as quickly as possible. We did send out communications regarding the outage, but if you did not receive them we apologise and will confirm your contact details to ensure you are kept updated in future. We truly regret the inconvenience and thank you for your patience while we work with urgency to get you back online.
Netx Tech t/a Xtend Fibre's reply04 Sept 2025, 08:27
Official
Good day,We sincerely apologise for the frustration this outage has caused. The current connectivity issue in your area is due to our 3rd-party backhaul provider. Our technical teams are on-site with them and are working to restore services as quickly as possible. We did send out communications regarding the outage, but if you did not receive them we apologise and will confirm your contact details to ensure you are kept updated in future. We truly regret the inconvenience and thank you for your patience while we work with urgency to get you back online.