SM
Sisa M
1 reviews | Active since Jul 2025
03 Jul 2025, 12:41
Bad service
I’m highly disappointed with this company. I’ve never experienced such horrible service ever. I would never recommend anyone to ever rely on them for internet .. they never answer their calls and emails are automated saying “your query has been resolved” but 3 days still no WiFi. My account is always paid before the 3rd and this is the type of service we get
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Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
03 Jul 2025, 13:07Dear Sisa Mazibuko,
Thank you for your message. I’m truly sorry for the frustration and poor experience you’ve had. We understand how important a reliable connection is, and we sincerely apologize for the delay in resolving this matter.
Thank you for your message. I’m truly sorry for the frustration and poor experience you’ve had. We understand how important a reliable connection is, and we sincerely apologize for the delay in resolving this matter.
A technician has completed a first-line check and has logged a ticket with our maintenance team for further investigation and resolution.
We take your feedback about communication very seriously, and I will personally follow up to ensure this is handled properly moving forward.
Thank you again for your patience, and please accept our sincere apologies for the inconvenience caused.
Kind regards
Xtend Fibre
Xtend Fibre
Netx Tech t/a Xtend Fibre's reply03 Jul 2025, 13:07
Official
Dear Sisa Mazibuko,
Thank you for your message. I’m truly sorry for the frustration and poor experience you’ve had. We understand how important a reliable connection is, and we sincerely apologize for the delay in resolving this matter.
Thank you for your message. I’m truly sorry for the frustration and poor experience you’ve had. We understand how important a reliable connection is, and we sincerely apologize for the delay in resolving this matter.
A technician has completed a first-line check and has logged a ticket with our maintenance team for further investigation and resolution.
We take your feedback about communication very seriously, and I will personally follow up to ensure this is handled properly moving forward.
Thank you again for your patience, and please accept our sincere apologies for the inconvenience caused.
Kind regards
Xtend Fibre
Xtend Fibre