LN
Lonnah N
1 reviews | Active since Oct 2025
07 Oct 2025, 18:07
Bad service
Worse fibre company. everyday in the morning these no network, it will come back and will be disconnected. For a person working from home I must use my data every time or drive to the office for the week worse I am paying for WiFi. As I write this review it has been gone from 3 pm up to mow (18:00)Starting to feel like these wifi load shedding. Worse when you call its music playing with no one answering 😡 you can come fetch your router.
Helpful (0)
Replies (1)0
Replies (1)
Netx Tech t/a Xtend Fibre's replyOfficial
08 Oct 2025, 08:35Good day,
We sincerely apologise for the inconvenience you are experiencing.
Please note that the connectivity issue in Villa Liza is due to ongoing power interruptions at the site where our network equipment is hosted. Our team is actively cycling batteries to maintain service for as much of the day as possible, but brief downtime can occur during these cycles — typically between 6:00–8:00 AM and 4:00–5:00 PM.
We completely understand how frustrating this must be, especially for customers working from home. Unfortunately, the root cause lies with the municipal power supply, which is outside of our direct control. We continue to monitor the situation closely and are doing everything we can to minimise disruptions.
If you would like to discuss cancelling your service, please contact accounts [at] xtend-fibre [dot] co [dot] za and our team will assist with the process. However, if your connection remains offline outside of the known power-related downtimes, please log a support ticket at upport [at] netxtech [dot] co [dot] za so that the technical team can investigate further.
Netx Tech t/a Xtend Fibre's reply08 Oct 2025, 08:35
Official
Good day,
We sincerely apologise for the inconvenience you are experiencing.
Please note that the connectivity issue in Villa Liza is due to ongoing power interruptions at the site where our network equipment is hosted. Our team is actively cycling batteries to maintain service for as much of the day as possible, but brief downtime can occur during these cycles — typically between 6:00–8:00 AM and 4:00–5:00 PM.
We completely understand how frustrating this must be, especially for customers working from home. Unfortunately, the root cause lies with the municipal power supply, which is outside of our direct control. We continue to monitor the situation closely and are doing everything we can to minimise disruptions.
If you would like to discuss cancelling your service, please contact accounts [at] xtend-fibre [dot] co [dot] za and our team will assist with the process. However, if your connection remains offline outside of the known power-related downtimes, please log a support ticket at upport [at] netxtech [dot] co [dot] za so that the technical team can investigate further.