Bad customer services

Item: Netx Tech t/a Xtend Fibre
Rating: 1
Author: Lulama M

This is the worse, pathetic Fibre I have ever used. Bad customer services, It was installed few months ago at my place. A week does n't go through without an internet interruption timeously. Quick to deduct my money at the end of the month. I won't recommend this company to anyone!!!

Helpful (0)

Replies (1)

Netx Tech t/a Xtend Fibre's replyOfficial

29 Jul 2025, 11:11

Good day,
We’re sorry to hear about your experience and understand your frustration.

Please note that the current service interruption is due to a break in the fibre line, which is unfortunately outside of our control. Our technicians are actively working to repair the connection as quickly as possible.

We do send out communications regarding such issues to affected customers. To ensure you receive all future updates, a member of our team will contact you shortly to confirm your contact details.

We value your feedback and are committed to improving your experience.

Netx Tech t/a Xtend Fibre's reply29 Jul 2025, 11:11

Official

Good day,
We’re sorry to hear about your experience and understand your frustration.

We do send out communications regarding such issues to affected customers. To ensure you receive all future updates, a member of our team will contact you shortly to confirm your contact details.

We value your feedback and are committed to improving your experience.