MM
Mukelisiwe M
1 reviews | Active since Oct 2019
11 Jun 2025, 10:27
Appalling Service
Yet another appalling service from the Fibre company , not even 2 weeks since we were without connection . I have paid my account in full on the 31st of May using the bank details and Ref they provided me however my services are disconnected. They are not available on their landline , no response from their whatsapp number and I have sent several emails with my POP still no feedback or assistance . All I want is my services reconnected or they refund my money and come collect their router since they are failing to provide the service I paid for 2 days now without connection
Helpful (0)
Replies (3)0
Replies (3)MM
Mukelisiwe M's updateReviewer Update
12 Jun 2025, 18:14The worst company ever . I am so frustrated and disgusted by their service .They dont care about their clients its 3 days without internet connection yet I have paid them in full and emailed them all the proof no one is getting in back to me
MM
Mukelisiwe M's update12 Jun 2025, 18:14
Reviewer Update
The worst company ever . I am so frustrated and disgusted by their service .They dont care about their clients its 3 days without internet connection yet I have paid them in full and emailed them all the proof no one is getting in back to me
Netx Tech t/a Xtend Fibre's replyOfficial
12 Jun 2025, 20:19Dear CustomerWe sincerely apologize for the disruption to your service and the lack of timely feedback — we understand how frustrating and unacceptable this experience has been, especially after you made full payment on time. We’ve reviewed your account, and based on your message, it appears your payment may not have reflected or been matched correctly. Please rest assured we will prioritize resolving this. Kindly resend your proof of payment to [email address] or reply here with:
- Your reference number or account name
- Date and time of payment
- Amount paid and proof of payment (POP)
Netx Tech t/a Xtend Fibre's reply12 Jun 2025, 20:19
Official
Dear CustomerWe sincerely apologize for the disruption to your service and the lack of timely feedback — we understand how frustrating and unacceptable this experience has been, especially after you made full payment on time. We’ve reviewed your account, and based on your message, it appears your payment may not have reflected or been matched correctly. Please rest assured we will prioritize resolving this. Kindly resend your proof of payment to [email address] or reply here with:
- Your reference number or account name
- Date and time of payment
- Amount paid and proof of payment (POP)
MM
Mukelisiwe M's updateReviewer Update
12 Jun 2025, 20:37I am screaming with anger and frustration this company is abusing their customers it is disgusting . Their response after I have sent them more than 10 emails with proof of payment.. This is appalling and disgusting
MM
Mukelisiwe M's update12 Jun 2025, 20:37
Reviewer Update
I am screaming with anger and frustration this company is abusing their customers it is disgusting . Their response after I have sent them more than 10 emails with proof of payment.. This is appalling and disgusting