AP
Aron P
1 reviews | Active since Jan 2017
04 Oct 2025, 14:27
After 4 Months of Delays, the Service Worked for Just 1 Day and It’s Been Down for 2 Weeks
Worst experience with this fibre operator, with continuous delays and inactivity.
Helpful (0)
Replies (2)0
Replies (2)AP
Aron P's updateReviewer Update
04 Oct 2025, 14:29To make matters worse, they are asking me to pay the full amount for a service that has not worked since installation.
I checked other reviews and thought this wouldn’t happen to me — but sadly, it did. The entire process has been full of delays, lack of communication, and constant follow-ups from my side
I checked other reviews and thought this wouldn’t happen to me — but sadly, it did. The entire process has been full of delays, lack of communication, and constant follow-ups from my side
AP
Aron P's update04 Oct 2025, 14:29
Reviewer Update
To make matters worse, they are asking me to pay the full amount for a service that has not worked since installation.
I checked other reviews and thought this wouldn’t happen to me — but sadly, it did. The entire process has been full of delays, lack of communication, and constant follow-ups from my side
I checked other reviews and thought this wouldn’t happen to me — but sadly, it did. The entire process has been full of delays, lack of communication, and constant follow-ups from my side
Netx Tech t/a Xtend Fibre's replyOfficial
06 Oct 2025, 09:59Good day,
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We have requested that a technician contact you to assist with your connection issue as soon as possible.
For any future connection problems, we kindly ask that you log a ticket by emailing ***. This ensures that your issue is immediately captured in our system, escalated where necessary, and attended to as efficiently as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.
Netx Tech t/a Xtend Fibre's reply06 Oct 2025, 09:59
Official
Good day,
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We have requested that a technician contact you to assist with your connection issue as soon as possible.
For any future connection problems, we kindly ask that you log a ticket by emailing ***. This ensures that your issue is immediately captured in our system, escalated where necessary, and attended to as efficiently as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.