Absolutely Disgraceful Service – ISP Suspended My Line Despite On-Time Payment!

I am beyond frustrated with the sheer incompetence of Netx / Xtend Fibre. Despite making my full payment on 31 January 2025 at 09:30 am, my service was wrongfully suspended, leaving me without internet for no justifiable reason. It has been two days now and i work from home. So I am now forced to travel 2 hours to the office everyday.

What makes this even worse is the complete lack of urgency or accountability on their part. I had to chase them down with multiple emails, WhatsApp and calls, attaching proof of payment, only to be met with excuses and delays. This is not the first time this has happened, and quite frankly, it’s infuriating that a service provider can be this unreliable.

What am I paying for if I have to fight for a service that should automatically be provided upon payment? Why should I be the one to prove that I made a payment when their own systems should reflect it instantly? The level of inefficiency is mind-blowing.

To make matters worse, the customer service is utterly useless, slow responses, zero accountability, and no proactive solutions. The amount of time I wasted dealing with their mess is unacceptable.

If you’re considering signing up with NetX or Xtend Fibre, DON’T! They clearly do not value paying customers and will cut you off even when you’ve done everything right. If I could give them zero stars, I would.

Sort your systems out, Netx / Xtend Fibre, because your service is an absolute disgrace and if, you weren't the only provider in my area, i would've cancelled a long time ago.