What happens when people are dishonest.

The company sent me a brochure with internet packages they have on offer. I chose the package, informed the agent of my address as well as the urgency(Monday). The agent assured me that he understood my need and promised that I will have the connection set up and running in 2 days. Payment was made as soon as it was requested and no further information given. I was then told that I would have to wait another day as the supplier is delayed even though I was told I would receive it (by Thursday) and the promise was made without consulting the supplier. To date I have not received the router or any services and am told that I will need to wait another 3 days as there was a delay. I am now trying to cancel the service, without having received anything from the company, and am told that I will not get the full refund even tho all the delays were from the company's side and no fault of my own. I have the entire conversation of how the owner has admitted that he was wrong, that he did nothing to ensure that he delivers as he promised.

Time to take this up with a Lawyer.