NK
Nerine K
1 reviews | Active since May 2011
08 Dec 2020, 09:43
Double Subscription fee
Double Subscription Fee (without consent) I have send all payments made by me from my subscription passed from Kaboedel to Media24. This process was smoothly done by Esmerelda Bosch (News24) This month, however, saw double payment that had to go down and just could never receive satisfactory response. Must mention that I see the double payment as ***** and ********. It may be small amount but is about principle. My card expired at the end of September - I saw it, contact Media24 and do the payment on October 2, 2020 and proof was sent to verify against my account. Please note - it was not necessary for Media24 to notify me of the card that has expired, I contacted Media24. I did send a recon earlier to them and Priscilla came back and she was *********. I then send a full detail report to all parties, including GK Green and Toni Lutz. With the recon they can see that I did not miss a single month, so there was no reason to do a double recovery. No response
I cannot believe this treatment of Media24.
Regards.
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Replies (1)NK
Nerine K's updateReviewer Update
09 Dec 2020, 19:10Update !
Below refers, as well as a statement received from Latiefa Stellenboom and a recon again from my side indicate that you do a double payment for period 30 Oct - 5 Dec. This was also the most unorganized statement received (dates not in chronological order). This is not a way to balance books.
If the above is not handled, I will definitely do update of this on Hello Peter and will send a direct message on LinkedIn to Bob van Dijk.
This is a principle case and it is not about the R109. This is about Media24 that cannot acknowledge a mistake from their side and that they would rather loose me as a subscription holder. I want my account to re-instate, the double payment pay back to me and then you can take it again on January. In future I would like to receive a monthly statement.
Regards,
Below refers, as well as a statement received from Latiefa Stellenboom and a recon again from my side indicate that you do a double payment for period 30 Oct - 5 Dec. This was also the most unorganized statement received (dates not in chronological order). This is not a way to balance books.
If the above is not handled, I will definitely do update of this on Hello Peter and will send a direct message on LinkedIn to Bob van Dijk.
This is a principle case and it is not about the R109. This is about Media24 that cannot acknowledge a mistake from their side and that they would rather loose me as a subscription holder. I want my account to re-instate, the double payment pay back to me and then you can take it again on January. In future I would like to receive a monthly statement.
Regards,
NK
Nerine K's update09 Dec 2020, 19:10
Reviewer Update
Update !
Below refers, as well as a statement received from Latiefa Stellenboom and a recon again from my side indicate that you do a double payment for period 30 Oct - 5 Dec. This was also the most unorganized statement received (dates not in chronological order). This is not a way to balance books.
If the above is not handled, I will definitely do update of this on Hello Peter and will send a direct message on LinkedIn to Bob van Dijk.
This is a principle case and it is not about the R109. This is about Media24 that cannot acknowledge a mistake from their side and that they would rather loose me as a subscription holder. I want my account to re-instate, the double payment pay back to me and then you can take it again on January. In future I would like to receive a monthly statement.
Regards,
Below refers, as well as a statement received from Latiefa Stellenboom and a recon again from my side indicate that you do a double payment for period 30 Oct - 5 Dec. This was also the most unorganized statement received (dates not in chronological order). This is not a way to balance books.
If the above is not handled, I will definitely do update of this on Hello Peter and will send a direct message on LinkedIn to Bob van Dijk.
This is a principle case and it is not about the R109. This is about Media24 that cannot acknowledge a mistake from their side and that they would rather loose me as a subscription holder. I want my account to re-instate, the double payment pay back to me and then you can take it again on January. In future I would like to receive a monthly statement.
Regards,