Function Follows Form

Hi <br> <br> I am an owner of a Netsurfer Tab that has a cracked glass screen. Now I want it to be fixed but calling your CC staff has been the worse mistake ever no one seems to be able to provide me with an estimated amount of what I will be able to pay becuase they to lazy to get of their tushes to go get the answer so they keep telling me to send the phone down to CPT and they will quote it an give me the price. My problem with that is I am all the way in JHB to courier it will be R150.00 than the phone gets there Netsurfer gives me a quote higher than what I can afford, how does the phone come back I have to courier it again plus you guys want a handling fee of R150. I will end up paying over R450 to still sit with a cracked glass Netsurfer Tab. <br> <br> I actually find your way of doing business very insensible and not very well thought through it is the function that follows the form and it should be the other way around. I get a feeling the Bureaucracy Feeling when I called your CC, not impressed<br> <br> Being able to understand the customer is to understand the customer before you want to be understood as the CC agent<br> <br> Regards<br> Elrico