Netstream’s Rebecca to the Rescue!

Netstream provided fibre in outbarea and their fibre is working fine. The Internet Service Provider (ISP) however , struggled to get the WiFi going , as it was slow and virtually unresponsive in spite of it being uncapped and unthrottled and was a 10mbps speed. After about three days of trying to get the issue resolved with the ISP, we went to Netstream, even though it was not a fibre issue but rather a signal WiFi issue which lay with the ISP. A lady called Rebecca from Netstream was very supportive and after a few moments of engaging with her, she was able to ascertain that the problem was indeed on the ISP side but undertook to follow up with the ISP , as well as inform some Netstream Engineers about the matter. Whilst trying to resolve the matter with the ISP, we received a WhatsApp message from Rebecca with a suggestion from one of the Netstream Engineers. When we followed that instruction/suggestion ( which was clearly ISP related) , the matter was resolved immediately! Awesome job, Rebecca and Netstream! Keep up the good work. We are now able to use WiFi after nearly four days of slow and frustrating WiFi.