Netstream and Vox playing with my income
I pay R950 a month to Netstream for fibre because my work requires me to good internet, I currently do not have internet and their sub contractor Vox is telling they can only assist me after 3 days. They are not willing to assist in anyway urgently, I cannot work, I’m losing time, I’m missing deadlines, I’m losing money and I’m losing clients and they don’t care.
What kind of service is this at such a high price????? why is Netstream and Vox playing with people’s income? Please help me save my business.
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Replies (3)0
Replies (3)
Netstream Africa's replyOfficial
13 Jan 2020, 13:26Hi Gugu,
I am sorry to hear about your experience. We noted your ticket on the system as logged 15 minutes before this post. Kindly note that we are looking into this and pushing for resolution. Rest assured this will not take 3 days, this timeline was not communicated from Netstream.
Netstream Team
I am sorry to hear about your experience. We noted your ticket on the system as logged 15 minutes before this post. Kindly note that we are looking into this and pushing for resolution. Rest assured this will not take 3 days, this timeline was not communicated from Netstream.
Netstream Team
Netstream Africa's reply13 Jan 2020, 13:26
Official
Hi Gugu,
I am sorry to hear about your experience. We noted your ticket on the system as logged 15 minutes before this post. Kindly note that we are looking into this and pushing for resolution. Rest assured this will not take 3 days, this timeline was not communicated from Netstream.
Netstream Team
I am sorry to hear about your experience. We noted your ticket on the system as logged 15 minutes before this post. Kindly note that we are looking into this and pushing for resolution. Rest assured this will not take 3 days, this timeline was not communicated from Netstream.
Netstream Team
Netstream Africa's replyOfficial
13 Jan 2020, 13:41Hi Gugu,
I am happy to report that our engineers have traced the issue and have resolved the problem, you should be back online.
Netstream Team
I am happy to report that our engineers have traced the issue and have resolved the problem, you should be back online.
Netstream Team
Netstream Africa's reply13 Jan 2020, 13:41
Official
Hi Gugu,
I am happy to report that our engineers have traced the issue and have resolved the problem, you should be back online.
Netstream Team
I am happy to report that our engineers have traced the issue and have resolved the problem, you should be back online.
Netstream Team
Netstream Africa's replyOfficial
13 Jan 2020, 13:43Hi Gugu,
I further just want to assure you that Netstream is in development of a business product which will ensure lower resolution times, should you be interested. This will mean a much faster resolution time than fibre for home use, as it has a faster service level agreement.
Netstream Team
I further just want to assure you that Netstream is in development of a business product which will ensure lower resolution times, should you be interested. This will mean a much faster resolution time than fibre for home use, as it has a faster service level agreement.
Netstream Team
Netstream Africa's reply13 Jan 2020, 13:43
Official
Hi Gugu,
I further just want to assure you that Netstream is in development of a business product which will ensure lower resolution times, should you be interested. This will mean a much faster resolution time than fibre for home use, as it has a faster service level agreement.
Netstream Team
I further just want to assure you that Netstream is in development of a business product which will ensure lower resolution times, should you be interested. This will mean a much faster resolution time than fibre for home use, as it has a faster service level agreement.
Netstream Team